Shipping & Returns
Terms & Conditions
Acceptance of our Terms & Conditions
Your acceptance of our Terms & Conditions will be required for orders placed on our website, www.goldencluster.com each time you place an order with us. This acceptance is made via a simple checkbox during checkout. By accepting our Terms & Conditions, you are accepting them for the duration of your buying relationship with goldencluster.com which will allow you to make other retail purchases over the phone or through email should you choose to. We will notify you via email in the future of changes to our Terms & Conditions as they may occur. We appreciate your business and thank you for taking time to read and understand this document.
Purchasing & Shipping Wine Legally & Safely
First, you must be at least 21 years or older at the time of purchase in order to buy alcohol legally in the United States of America.
Any wine sold to you by goldencluster.com is sold in the state of OREGON, and title passes to you, the buyer, in OREGON at the time of sale. Many states and the District of Columbia have enacted laws that regulate inbound shipments of wine and other alcoholic beverages purchased in another state. Such shipments may be a crime unless a permit or license is obtained. Many laws and statutes make exception for wine purchased for personal consumption.
Since these laws may affect your purchases from goldencluster.com, we urge you to investigate the laws in your state regarding this subject before shipping or arranging to ship any wine purchased from us. Buyers (not goldencluster.com) are the owners and shippers of all wine purchased in OREGON from us. As your agent, we will be pleased to choose a licensed common carrier on your behalf, with various levels of service and transit times available. If buyers wish to arrange delivery of their wines after purchase, they are responsible and bear all risk, including selecting a carrier and providing delivery instructions.
Buyer will be assessed a return/restocking fee should the shipment be returned to goldencluster.com due to but not limited to the following reasons: no person at least 21 years of age at the delivery address; the delivery address provided is not valid; the shipment is refused by the recipient.
All sales are made in the State of OREGON. Payment in full is due upon confirmation of orders. If you are a resident of OREGON and would like to pick up your wines or arrange for local delivery within a 30 mile radius of Portland, goldencluster.com will provide you this service for free.
Insurance will be provided for all shipments arranged by and billed to drinkSNOB>tv. This insurance will solely cover breakage or loss from time of purchase to time of delivery. Keep in mind that this insurance WILL NOT cover damage due to excessive heat or cold during transit.
Neither goldencluster.com nor its agents assume responsibility for any deterioration resulting from shipment, which includes, but is not limited to: scuffed labels, cracked wax capsules or minor seepage.
The insurance provided by goldencluster.com will only cover shipments billed to goldencluster.com. Bottles being shipped on Buyer’s or agents of Buyer’s accounts will only be covered by goldencluster.com’s insurance policy until they leave the goldencluster.com warehouse(s), not while in transit. Due to the fragile nature of wine, goldencluster.com strongly recommends that Buyers arrange for collection from goldencluster.com. All shipments arranged by goldencluster.com are made on the buyer’s behalf.
All products ordered must be inspected by the Buyer upon receipt of shipment and any loss or breakage must be noted on the Shipper’s documents at the time of delivery. If goldencluster.com is not notified of any breakage or loss claims within 24 hours of delivery, the claim will not be honored.
If the buyer or an agent of the buyer will not be able to receive and inspect the shipment upon delivery, the shipment should be scheduled for another date.
Returns and Cancellations
Due to the consignment nature of our business, all sales are final whether or not the purchase has left our premises. We insist on this practice to honor our commitments not only to our suppliers, but to our producers as well. Returns and order cancellations are not accepted, except in cases of shipping or inventory errors on the part of goldencluster.com, in which case, issue-specific resolutions will be created and applied. For bottles that are “corked” or have been affected with TCA-taint, goldencluster.com will do our best to replace or refund the affected bottles. Returning the bottles in questions will be at the expense of the buyer. If the bottle is deemed “corked” or “tainted” by our expert staff, goldencluster.com will refund the shipping cost of the bottle and refund or replace the bottle in question.
Buyers must warrant that they are at least 21 years of age, and that the wines will be received by someone that is at least 21 years of age.
By placing an order with goldencluster.com through our website, over the phone or in person, you certify under penalty of perjury that you and the recipient are at least 21 years old. Upon delivery, the recipient will be required to show photo identification proving that he or she is at least 21 years of age; delivery will not be executed without a signature from the recipient. The willful misrepresentation of your age or the age of the recipient is a crime in most states, and if it appears to us or to the authorities that you have done so, we will cooperate with the authorities to prosecute you to the fullest extent of the law.
Photo identification must be presented at the time of collection. If you have requested a proxy to pick-up on your behalf, you must notify goldencluster.com in writing (email is acceptable as long as it is the email address that we have on file) prior to the pick-up and your proxy must present photo identification; if these conditions are not met goldencluster.com WILL NOT release your purchase.
All shipments of alcohol legally require a person of 21 years or older to sign for receipt. As such please make sure that your gift recipient will be available to receive your shipment. Your gift recipient must also be 21 years or older.
goldencluster.com will make one shipping attempt* for all gift orders unless otherwise requested. If an order is returned, goldencluster.com reserves the right to return the order to stock and credit your account, minus the cost of shipping., and a restocking fee of $5.00 per bottle. If you would like goldencluster.com to make additional attempts at delivery you may request this in writing. No more than three attempts will be made for any one shipment.
* Shipments by UPS include 3 delivery attempts after which your order will be returned to goldencluster.com. All other shipping methods (e.g., messenger, local delivery) will only make one delivery attempt.
All sales are made in the state of OREGON. Payment in full is due upon receipt of invoice or order confirmation. No order will be shipped or allowed to be collected from our cellar until all expenses related to the order have been paid. For online orders we only accept checks and credit cards (MasterCard, Visa, Discover and American Express). For check payments, your purchase WILL NOT be shipped until your check clears successfully.
Transactions for restaurants and other licensees will be routed through a licensed wholesaler in your state. There is no charge for this service, but we do require that buyers identify themselves as licensees at the time the order is placed.
Variations in Pricing
You may notice price discrepancies when shopping for individual wines across multiple online platforms. Due to the dynamic nature of the U.S. wine market and contractual obligations to our suppliers and producers, pricing on two otherwise identical bottles will occur. Our recommendation to buyers is to purchase the least expensive bottles available when price discrepancies exist. However, we hope that you will purchase from us as we have put a strong value on our special services and dedication to the products and people that we represent.
To the best of our knowledge, all beer, cider, and wines benefited from proper storage prior to being delivered to our temperature and humidity-controlled warehouses. Every bottle has been carefully inspected by our experts and described as accurately as possible at the time the wines were added to our retail inventory. However, buyers of older and more fragile wines must make proper allowances for natural variations of ullage and general condition. Wines less than 30 years of age can be assumed to be in generally excellent condition unless otherwise indicated. As outlined above, no returns or cancellations will be accepted.
Transporting wine in extreme weather conditions and temperatures, even by Overnight service, may seriously damage these precious beverages. Due to the minimalist production methods of most of our producers, goldencluster.com advises our buyers to use EXTREME caution when determining your shipment window. We define these temperature readings or predicted temperatures of greater than 80 degrees or less than 20 degrees Fahrenheit. goldencluster.com performs regular weather checks prior to all shipments. These checks confirm appropriate temperatures will be held at the point of origin, along the probable route and at the final destination.
During periods of extreme weather we strongly advise against transport by any means. During these times we are pleased to provide complimentary short-term storage until better conditions prevail. We refer to this type of hold as a Weather Watch; if your order is placed during a Weather Watch period, it will not be scheduled for shipment until the end of the moratorium. If you wish to ship regardless of weather conditions, we ask that you contact the shipping department to arrange shipment of your purchase and that you agree to a Weather Waiver, releasing goldencluster.com from any liability from weather related damage. Once we have received your Weather Waiver, your shipment will be sent on the agreed scheduled date, regardless of the weather conditions or temperatures. Should a Weather Watch moratorium arise during a previously scheduled shipment date, drinSKNOB.tv will contact you via email to arrange an alternative shipping date.
Complimentary 60-Day Storage
We offer complimentary storage in our temperature and humidity-controlled facilities for 60 days after the date of purchase. Should a Buyer’s purchase remain in our warehouse for a period longer than 60 days, a holding fee of $10.00 per nine-liter equivalent per month will be charged. This charge will take place on the first day after 30th day we have held your wine. The 60-day complimentary storage does not count weather watch days.